Terms and Policies
Reschedules - $25 Fee
If you need to reschedule a class, we charge a $25 fee since it involves a fair amount of work on our end and can impact class scheduling. Additionally, if you notify us less than a week before the class starts (a "late-reschedule") or fail to appear for the class, we can no longer offer refunds and your spot in the rescheduled class is only reserved on a space-available basis. For example, if your class starts on Tuesday at 9am then the deadline to reschedule it is before 9am on the Tuesday of the prior week. For normal (i.e., not late) reschedules, after a student reschedules a class for the 2nd time, they must contact us the day before the class they'd like to take, and we can put them in it on a space-available basis.
Cancellations - Require 7 Days' Notice
If you need to cancel a class, we will give you a full refund as long as you give us at least 7 days' notice of the cancellation. If, however, you notify us less than one week before the class (a "late-cancellation"), we do not offer refunds and you only qualify for a late-reschedule under the terms above. If you initially ask to reschedule and then request a cancellation of the same class, we charge the same $25 reschedule fee.
Withdrawals - Do It Early
Students may withdraw from any course -- except when they have late-rescheduled or late-canceled -- after instruction has started and before 3 hours has elapsed, and receive a full refund provided their reason is dissatisfaction with the class.
AcademyX offers one free retake of any class with the following restrictions:
- the retake must be within six months of taking the first class, on the same version of the software, and in the same format (online vs. in-person) and same branch location
- the retake policy does not apply to courses lasting longer than 5 days
- registration in the retake class is on a space-available basis
- you must agree to get our quarterly email newsletter in order to be eligible
Class Rescheduling by AcademyX
We reserve the right to reschedule classes due to insufficient enrollment, instructor emergencies or other unforeseen circumstances. If a student cannot attend on the rescheduled date, they will be offered a full refund.