Terms and Policies
If you need to reschedule or cancel a class, it's usually no problem. We will move you to a different session, or give you a full refund as long as you give us adequate notice. If, however, you notify us less than a week before the class starts (a 'late-reschedule') or fail to appear for the class, we can still reschedule you at no additional cost, but we can no longer offer refunds and your spot in the rescheduled class is only reserved on a space-available basis. For example, if your class starts on Tuesday at 9am then the deadline to reschedule it is before 9am on the Tuesday of the prior week. In addition, if you have late-rescheduled and then chosen another date for the class, you may not late-reschedule that replacement class without forfeiting the original fees; however, you may re-purchase the same class at a 80% discount from its list price (original coupons and discounts do not apply and must be the same version of the software). After a student reschedules a class for the 2nd time, they must contact us the day before the class they'd like to take, and we can put them in it on a space-available basis.
If you need to cancel a class, we will give you a full refund as long as you give us at least 7 days' notice of the cancellation. If, however, you notify us less than one week before the class (a "late-cancellation"), we do not offer a refund and you only qualify for a late-reschedule under the terms above. To summarize the cancellation policy in plain English: you can't get your money back unless you give us at least a week's notice.
Class Rescheduling by AcademyX
We encourage you to register early, as sometimes classes sell out.
Although AcademyX reserves the right to reschedule due to insufficient registrations, instructor emergencies or other unforeseen circumstances, AcademyX rarely cancels or reschedules classes. If it is deemed necessary to reschedule the class, registrants will be notified immediately. If a registrant cannot attend on the rescheduled date, they will be offered a full refund.
Free Retake Policy
AcademyX offers one free retake of any class with the following restrictions:
- the retake must be within six months of taking the first class, on the same version of the software, and in the same format (online vs. in-person) and same branch location
- the retake policy does not apply to courses lasting longer than 5 days
- registration in a class is on a space-available basis
- you must agree to get our quarterly email newsletter in order to be eligible
If any of the above points make you ineligible for the free retake, then you may still re-purchase the same class with an 80% discount, as long as the branch location or software version hasn't changed.
Full and Partial Refunds Policy
Students may withdraw from any course (except when they have late-rescheduled) after instruction has started within 2 hours and receive a full refund, provided the reason for their withdrawal is dissatisfaction with the course. In the case of multi-day and multi-evening courses, students may withdraw after any session before the course's half-way point and receive pro-rated refund for the unused portion of the tuition. For example, if the student completes only 30 hours of a 72-hour course and they have paid $1,950 in tuition, the student would receive a refund of $1083.33 for the unused 42 hours.